Contact Smoke Eater Gear
Order help, product questions, sizing support, claims, verification, and department inquiries.
Need help with an order, product selection, Duty Fit sizing, first responder verification, a Lifetime Guarantee claim, return, exchange, or department order? We’re here to help. Contact Smoke Eater Gear and include as much detail as possible so we can point you in the right direction.
How Can We Help?
Smoke Eater Gear is happy to assist with:
- Duty Fit sizing questions
- Lace length recommendations
- Lifetime Guarantee claims
- First Responder Program questions
- Product recommendations
- Order support
- Custom length requests
- Wholesale and procurement inquiries
Before You Contact Us
You may find the answer you’re looking for in one of these resources:
Help Us Help You Faster
For Duty Fit sizing questions, please include:
- Boot manufacturer
- Boot model
- Boot height
- Number of eyelets/hooks
- Current lace length (if known)
- Any preferred lacing methods used (Berlutti, Surgeon, Heel Lock, 2-1-3, etc.)
For First Responder Verification, please include:
- Name
- Email address you plan to use at checkout
- Role or service category
- Department, agency, unit, or organization
- Basic proof of eligibility
Please cover or remove sensitive information before submitting documentation. Do not send Social Security numbers, full dates of birth, medical information, or unnecessary personal information.
For Lifetime Guarantee claims, please include:
- Order number
- Product purchased
- Description of the issue
- Photos of the failed product
For wholesale, department, or agency inquiries, please include:
- Organization name
- Estimated quantity
- Point of contact
- Requested product line, color, and length, if known
Send Smoke Eater Gear a Message
Use the form below and include as much detail as possible so we can point you in the right direction.