Returns & Exchanges Policy | Smoke Eater Gear
Review Smoke Eater Gear’s return and exchange policy for unused products, incorrect orders, damaged shipments, custom lengths, and guarantee claims.
Smoke Eater Gear wants customers to receive the right product and have a fair, straightforward experience. This returns and exchanges policy explains how unused products, incorrect orders, damaged shipments, custom lengths, refunds, and Lifetime Guarantee claims are handled.
Returns & Exchanges Policy
Effective Date: June 28, 2026
Last Updated: June 28, 2026
Smoke Eater Gear wants customers to receive the right product and have a fair, straightforward experience. This policy explains how returns, exchanges, damaged items, incorrect orders, and guarantee claims are handled.
Return Window
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must be:
- Unused
- Uninstalled
- In original condition
- Returned with all included parts or packaging, if applicable
- Approved by Smoke Eater Gear before being shipped back
Used or installed laces are not eligible for a standard return. Once laces have been used, they fall under the Lifetime Guarantee if there is a covered product failure.
Exchanges
Exchanges may be available for eligible unused products.
Common exchange reasons include:
- Wrong length ordered
- Wrong color ordered
- Wrong aglet option ordered
- Customer selected the wrong product line
Customers are responsible for return shipping on exchanges unless Smoke Eater Gear made the error.
Custom Length Orders
Custom-length lace orders are made for a specific customer request.
Custom-length products are not eligible for return or exchange unless:
- Smoke Eater Gear made an error, or
- The product arrives defective
Measure carefully before ordering. Custom means custom. No mystery there.
Incorrect Orders
If Smoke Eater Gear ships the wrong product, contact us as soon as possible.
Please include:
- Order number
- Photos of the item received
- Description of the issue
If the error is confirmed, Smoke Eater Gear will make it right by replacing the incorrect item or providing another appropriate resolution.
Damaged Items
If an item arrives damaged, contact Smoke Eater Gear as soon as possible.
Please include:
- Order number
- Photos of the damaged package
- Photos of the damaged product
- A short explanation of the issue
Damage caused during shipping will be reviewed on a case-by-case basis.
Non-Returnable Items
The following items are not eligible for standard return:
- Used or installed laces
- Custom-length products
- Products damaged by customer use
- Products altered or modified after delivery
- Clearance or final-sale items, if marked as such
- Apparel or accessories that have been worn, washed, damaged, or altered
Lifetime Guarantee Claims
The Smoke Eater Gear Lifetime Guarantee is separate from standard returns and exchanges.
Eligible lace products may be covered if they fail under normal use. Guarantee claims require review and approval.
For guarantee claims, visit:
Smoke Eater Gear Lifetime Guarantee
Refunds
Approved refunds are issued to the original payment method when possible.
Shipping charges are not refundable unless Smoke Eater Gear made an error or determines otherwise.
Refund timing may vary depending on the payment processor or financial institution.
Return Shipping
Customers are responsible for return shipping unless the return is due to a confirmed Smoke Eater Gear error.
We recommend using a trackable shipping method. Smoke Eater Gear is not responsible for return packages lost in transit.
How to Start a Return or Exchange
Contact Smoke Eater Gear before sending anything back.
Please include:
- Order number
- Name used on the order
- Product line
- Lace color
- Lace length
- Aglet type
- Reason for return or exchange
- Photos, if helpful
Returns sent without prior approval may not be accepted.
Returns and Exchanges Built Around Fair Use
Smoke Eater Gear reviews returns and exchanges based on product condition, order details, and the reason for the request. Unused products may qualify for standard return or exchange review, while used or installed laces may fall under the Lifetime Guarantee if there is a covered product failure.
Custom-length products are made for a specific customer request and are not eligible for standard return or exchange unless Smoke Eater Gear made an error or the product arrives defective.
Contact
For returns, exchanges, or order issues, contact:
Smoke Eater Gear
Email: info@smokeeatergear.com
Please include your order number when contacting us.